How to make a complaint at Westminster Adult Education Service.
We take complaints very seriously, and will make every effort to resolve your complaint as quickly as possible. Resolving complaints also allows us to continually improve the Service for the benefit of both students and staff.
Making a complaint
- If the complaint is a small issue you can approach either your tutor or a member of the Reception / Admissions / Information Line staff. They may be able to resolve it immediately. If this is the case no further action need be taken.
- If you wish to formally register your complaint write to: Complaints | Westminster Adult Education Service | Amberley Centre | Amberley Road | London | W9 2JJ
How long will it take?
WAES will deal with your complaint as quickly as possible. We aim to resolve most complaints within two weeks, however some can take longer All complaints are resolved within one month from the date it is made and you will receive a response in writing. This is a requirement of Westminster City Council.
What if I am still not satisfied?
If you are not happy with the response you receive or the way your complaint was handled, you should either write to: The Customer Services Officer | Adult Services | City Hall | 64 Victoria Street | London | SW1E 6BR or call 020 7641 6000.
