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Frequently Asked Questions

Is WAES open?

  • We are still open for business, but only remotely as the buildings are closed.
  • We are learning online and from home and our tutors are working closely with every learner to make sure they get the most out of their course.

Are classes still running at the centres?

There are no classes running at any of the WAES centres, but most of our classes are continuing remotely using online systems, telephone and post.

How do I access remote learning and course materials?

Your tutor will get in touch to help you with learning materials.

If your tutor has not been in touch, or doesn’t have your contact details, please contact us on 020 7297 7297 or email info@waes.ac.uk to let us know how to get in touch with you.

If you are having difficulty accessing the online learning platform, please visit our TEAMS Help page.

When are our centres going to re-open?

The timing of the government’s response to Coronavirus is still uncertain. We will follow the government’s advice to ensure that all our learners and staff are kept safe.

Keep visiting our website for information and updates. As soon as we have new information, we will update the website.

English for Speakers of Other Languages – How do I join an ESOL course?

Please email us on info@waes.ac.uk or phone us on 020 7297 7297 and give us the following information:

  • Name
  • Contact Phone Number>/li>
  • Date of Birth
  • Student Number (if available)
  • Previous ESOL learning (if available)

We will contact you for a telephone assessment and enrolment

How do I join a GCSE or Maths or English Functional Skills course?

GCSEs – recruitment will start June 2020 for courses that start in September only. We do not have any courses starting now, but do contact us and we will start to process your application from June.

Functional Skills Maths & English – please send us your details and we will contact you to do an assessment. Please email us on info@waes.ac.uk or phone us on 020 7297 7297 and give us the following information:

  • Name
  • Contact Phone Number>/li>
  • Date of Birth
  • Student Number (if available)
  • Previous ESOL learning (if available)

We will contact you for a telephone assessment and enrolment

Also, remember we have Functional Skills Online Learning programmes as well.

How do I let my tutor know that I can’t attend my online class today?

Please let us know that you are not going to attend today by completing the 'I cannot attend class' form or call us on 020 7297 7297.

How do I take my exams?

All exams have been cancelled until further notice. We are awaiting further instructions from the national exam and awarding bodies. They may accept a different form of assessment that doesn’t involve an exam. As soon as we know more, your tutor will be in touch to let you know.

I don’t have the right equipment to study online or my equipment isn’t working correctly. What can I do?

Please call us on 02072977297 and we will send your details to our IT First Contact Support Team. They will get in touch to help you.

How do I cancel my course?

If you have already started your course, you will need to inform your course tutor. If it is before the start of the course, please contact the information line on 020 7297 7297or email info@waes.ac.uk.

How do I reply for a refund?

Please contact 020 7297 7297 or email info@waes.ac.uk so that our advisers can record your refund information and process it for you.

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