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Level 3 Library, Information and Archive Services Assistant

Helping people using places like libraries and archives find the information and resources they need

Library, Information and Archive Services (LIAS) Assistants perform a front line/global role in all sectors (including public, health, legal, commercial, educational, government, heritage/cultural and entertainment), supporting society through anticipating, determining, stimulating and satisfying the needs of existing and potential users for access to information in an ethical and fair or
appropriate manner.

They work with people from all parts of society and the workforce, providing essential digital and analogue information services – issuing and returning materials, organizing collections, answering research and information queries, improving customers’ literacy skills, – quite often at the forefront of innovation. In their daily work LIAS Assistants can interact with customers or service users, including the general public, students, researchers and academic staff, professional staff (e.g. in health, law, business) etc. They also work directly with other colleagues who perform different organisation functions such as IT support, purchasing, marketing, human resources, legal services, building facilities etc.

The duties typically take place in a public spaces such as libraries, archives, hospitals and other commercial/office or information-based organisations such as law firms, universities, schools, the media (e.g. broadcasting, journalism, film making, social media) etc. In small organisations, such as law firms and schools, the services assistant will quite often be working on their own or independently, reporting directly to the head of the organisation/institution.


13 months, minimum.

Overview of the role

LIAS Assistants help users find the information and resources they need in order to resolve their specific query. User needs vary across sectors and could include finding textbooks to support their learning; legal materials to support law activities; images to create a design; trademark information to create a new product; health information to diagnose a patient etc. Digital services, digital literacy, information literacy, general literacy, customer service, problem solving, organisation of resources and systems underpin and characterise the work in this profession.


The apprenticeship includes independent assessment to check the apprentice’s overall performance against the standard.

The end-point assessment will include:

  • Project, report and presentation
  • Professional Discussion with Portfolio of evidence

Independent end-point assessment happens when the employer, apprentice and trainer/assessor are satisfied that the apprentice is working consistently at or above the level set out in the apprenticeship standard.

Entry requirements

  • Working at Level 1 Maths and English.
  • Employers may also have their own entry requirements.
  • Before taking the end-point assessment, apprentices must achieve Level 2 English and maths (equivalent to GCSEs at grades A*–C or 9–4). You will have an experienced tutor who will support you to work towards these qualifications.

Register your interest

You can register your interest by emailing or view our current live apprenticeship vacancies.