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Important Information – June 2021

More WAES classes are now taking place in our centres, but some classes will still be online. If you are unsure whether your class is going to be in one of our centres, please contact your tutor.

If you are learning from home, please continue to “LOGON and LEARN”. All online lessons will take place at the normal timetabled lesson time and the tutors will discuss how those lessons will operate with learners during the online session. We will continue to support our learners to achieve their learning goals.

Phone lines: Our phone-lines are open from 9am to 5pm from Monday to Saturday: 020 7297 7297.

Test Kits Available

WAES would like to encourage all learners and staff to test themselves before they come onsite or at least twice a week. We have test kits available at our three centres for learners.

Whether you are using a kit that you received online or from your child's school, or a kit that you picked up from us, it is important that you inform us of the outcome of your test. Please visit our page for more details.


Tutors will be in touch to let you know if you are going to have an exam and what the arrangements are for this.

Learners with EHCP Plans

Some of our learners with Education and Health Care Plans (EHCPs) will be returning to site, unless they are in vulnerable groups. We will contact learners to make arrangements.

Help for Online Learning

If you need to log in to an online class, please follow the instructions on our Access Online Learning page. If you are struggling to access online learning in this manner please call 020 7297 7297 or email In some cases some face-to-face support is available.

Please see our Frequently Asked Questions page page for more information on our response to the current measures.

If you need to log in to an online class, please follow the instructions on our Access Online Learning page.

Any learner that does not have a device to learn from or internet connectivity should contact 020 7297 7297 or email to see if they qualify for support to access these resources.

All learners will receive both oral and written feedback. Different curriculum areas are conducting this differently and learners will be advised by their teacher how this will be conducted. Any assignments that are being issued will be marked and feedback provided in line with the requirements of the awarding body and grades issued accordingly.

Visiting Our Centres

In the event that anyone does need to visit our centres, we have made sure that they are safe for learners and staff.



The Mayor of London's office have provided resources for lockdown, translated into different languages, on their Covid-19 Resources page.


Our application system for courses is now online and you can complete the whole application online and also complete your assessment and book an interview, if you need to. There are instructions on this page if you get stuck. We will be on site to help learners who cannot enrol online, but only limited numbers of people will be allowed in the building at the same time.

If you have difficulty with the application process or do not have access to a computer where you can complete this, please call us on 020 7297 7297 for assistance - our phone-lines are open from 9am to 5pm, Monday to Saturday.

If you have any questions, the answers might be on our Frequently Asked Questions page, please have a look.

Advice and Guidance

Our advice and guidance team are working remotely. You can contact us for:

  • information about courses and securing your place
  • career advice
  • help with choosing the right course for you.

We work closely with Westminster City Council services to enhance the learner experience. Contact us if you would like more information about this.

Call 020 7297 7297 or email – we are here to help.

Can we get in touch with you?

If you are a WAES learner and we have not been in touch with you, it is possible that we do not have updated contact information for you. Please call 020 7297 7297 or email so that we can stay in contact.

If you are having any difficulty with your studies, please contact your tutor and they will help to find solutions so that you can continue learning.

If you are unsure how to use Microsoft TEAMS for your learning, please visit our TEAMS Help Page.

Exam Results

We are working with exam boards to get results out as quickly as possible. If you have not received any information about your results, please contact us at or call 0207 641 8179.

We will let you know once certificates are ready for collection at our Lisson Grove centre. Please note that there may be a delay now due to the current lockdown.

More exam results information.


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